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  • How does your food delivery service work?
    We offer a convenient online platform where you can browse our menu and place an order. Our team then process your order and delivers it directly to your doorstep. to order from us you can use our Wechat mini app or Meituan ( popular online platform for food delivery in china)
  • What are the payment options available?
    Our mini app operates with WeChat Pay as the only payment method. However, we also offer the flexibility to accept Alipay, credit cards, debit cards, and cash. If WeChat Pay isn't an option for you, please don't hesitate to contact our customer support for alternative payment solutions.
  • What areas do you serve?
    We proudly offer nationwide delivery across China, ensuring that our delicious vegan products reach every corner of the country. While most of our offerings are available nationwide, please note that certain specialty items are exclusively restricted to Guangdong Province.
  • What are your delivery hours?
    We're here for you seven days a week, from 8 AM to 10 PM, except on holidays.
  • How long does it take for my order to arrive?
    Delivery times may vary by location within China. If you're in Guangzhou, expect an average delivery time of just 45 minutes. You can effortlessly track your order using our app or website in real-time. For our valued customers in Guangdong Province, orders placed before 4 PM generally reach you the following day. While for other regions across China, deliveries typically take up to 72 hours. We're committed to delivering your plant-based, vegan delights swiftly and conveniently across the nation.
  • Is there a minimum order amount for delivery?
    Good news! We have no minimum order requirement, making our service accessible for all. Feel free to place your order without any restrictions. For more details and to explore our plant-based vegan offerings, please visit our website or app.
  • Can I customize my order or request special dietary accommodations?
    Though most of our delectable plant-based vegan products come pre-made, we're always ready to accommodate your special requests. In China, we're committed to offering you the finest in plant-based vegan cuisine. If you have a unique need or request, please reach out to our customer service team, and we'll do our utmost to assist you.
  • What if I have allergies or food sensitivities?
    We prioritize the well-being of our customers, especially those with food allergies and sensitivities. In our dedication to being a top choice for plant-based vegan dining in China, our menu is designed to be inclusive, with comprehensive allergen information. Additionally, we encourage you to inform us about your specific dietary needs, allergies, or sensitivities when placing an order. Your safety is paramount to us, and our kitchen team is well-versed in taking all necessary precautions to prevent cross-contamination. Your peace of mind is our priority.
  • How can I contact customer support if I have questions or issues with my order?
    You can reach our customer support team through our Wechat mini-app, phone, email, or Wechat customer service account, and we'll be happy to assist you with any questions, concerns, or issues related to your order.
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